Authorization (RMA) Policy & Procedures
Should a product become defective during the warranty period, please fax
the E Power Technology RMA Department and request a return merchandise
include the following information in the fax:
A. Company Name, Telephone Number, and Contact Name.
B. Original E Power Technology Invoice Number or other Proof of
C. Item Name, Serial Number and the problem.
information to (626) 935 1689, Attn: RMA. Once we receive the fax, our
RMA Dept. will process the authorization and fax or email you your
No WALK IN
customers please, note that you MUST have an RMA number prior to
arriving at E Power Technology.
When you are ready to ship or deliver the product back to E Power
Technology, the following is the procedure you need to follow:
mark the RMA Number on the shipping box.
Shipments missing a legible and correct RMA number marked outside the
package will be refused and lost.
Ship ONLY the
product (s) for which the RMA number was issued. E Power Technology
will not be responsible in any way for unauthorized returned product,
especially but not limited to non-E Power Technology product.
Include in the
package a proof of purchase, such as a copy of the original invoice or
sales order with the appropriate line item marked.
Please attach a
printed description of the problem of each piece of merchandise.
Make sure that the
merchandise is securely packaged in packing of at least equivalent
quality to the original packing. Remember that you are responsible for
the product until we receive it. E Power Technology will not be
responsible for and does not warrant against damage of any sort
incurred prior to our receipt of the product. In our experience,
common carriers will also not be held responsible for shipping damage
in cases where packing was insufficient.
Products are to be
shipped Freight Prepaid to E Power Technology within seven (7) days of
issuance of RMA Number. E Power Technology reserves the right to
cancel without notice any RMA number for which the product has not
been received within 14 days of authorization issuance, and per our
policy shipments without a current and proper RMA number will be
Download RMA form